When you register with the enterprise social application platform (hereinafter referred to as the “Platform”), it means that you have read and are willing to comply with the following service terms. The below terms apply to any newly-added features and you may find the latest service terms here.

The Platform reserves the right to modify and amend service terms at any time without prior notice. We recommend that you regularly check the latest service terms and pay attention to changes that may affect you. When you continue to use the Service after any modifications or changes, it is deemed that you have read, understood and agreed to accept such modifications or changes.

If you don’t agree to comply with the current or modified terms, please discontinue using the Platform and immediately stop activities related to the use of the Platform and terminate the Service Agreement between the parties in accordance with Article 6.

Article 1 Account

1. You need to be 20 years old (if you are logging in under a company’s name, it is deemed that you are duly authorized by the company and can represent the company legally and the representative shall be 20 years old as well). When logging into the Platform, you must provide your latest, accurate and complete information, including your official name, contact number, address and effective e-mail and provide the information that can complete the registration when necessary. The Platform will use the address and e-mail that you provide as the means for communication.

2. You are responsible for securing the password. If any loss or damage results from your failure to secure the security of the account and password, the Platform is not liable therefor.

3. You cannot use the Platform to engage in illegal or unauthorized activities. You must be responsible for all of your conduct and uploaded content (including, without limitation, materials, graphs, pictures and website links) under the account of this Platform.

Article 2 Activating the Account

1. You will become a contractual party after completing the registration with the Platform, namely, entering into a service agreement with the Platform.

2. The Platform will grant you a set of accounts and, by logging in to the backend of the Platform through an Internet connection, you will be responsible for that account and complying with the relevant service agreement and terms. You may not change the foregoing granted account or assign it to others.

3. If you have any questions regarding the service provided by the Platform or the service terms, please email us at service@full2house.com or call us at our AI customer service hotline 018-6683841 . The foregoing customer service hotline is Monday to Friday 9:30AM to 6:00PM.

Article 3 Service Scope and Term

1. System Access and Operational Management: The Platform will provide you with an enterprise social application platform to assist you in expanding business operations. This includes tools for inventory management, order processing,customer engagement, and analytics reporting on Facebook, Instagram and TikTok.
The use is limited to the paid plan.

2. Third-Party Payment Processing: You must onboard the designated payment gateway provider specified by Platform. All payments must be processed through this gateway to streamline transactions. Party B agrees to any transaction fees applied by this payment gateway provider, as outlined on the platform.

3. Logistics and Fulfillment Services: You are required to use Platform’s logistics and warehousing partners for order fulfillment unless opting for self-managed storage, picking, and dispatching of orders. Self-fulfillment may limit integration with the platform’s tracking and logistics features. It is recommended that you leverage Platform’s logistics partners for optimal service and functionality.

4. You agree that, unless the Platform’s prior written authorization is obtained, you may not duplicate, sell, re-sell the Service or assign the rights and obligations specified in the Service to a third party in whole or in part.

5. Effective Date: This Agreement shall become effective as of the date of signing and will remain in effect until terminated as outlined below.

Article 4 Service Fee Calculation and Payment Method

1. Fee
Commission-Based Revenue Model: Service fee is based on a commission rate detailed in the Appendix. This commission-based revenue model is calculated on an agreed percentage of every successful GMV（Gross Merchandise Volume）transaction made on the platform. Account Activation Fee: There will be a one-time activation fee as specified in the Appendix. This fee grants you unlimited access to the platform. If your account has no transactions for 90 days, it will be suspended. After an additional 30 days without reactivation requests, the account and contract will be terminated.

2. Payment Schedule
Payments must be cleared by the 15th of each month for the previous month’s services

Article 5 Termination

1. You may terminate the agreement by submitting an account deactivation request on the platform.

2. If you fail to make timely payments, Platform may terminate services immediately.

3. If your transaction success rate falls below 60%, Platform reserves the right to terminate the agreement.

4. Platform may also terminate inactive accounts based on the suspension criteria detailed in the Account Activation Fee section.

5. Right to Terminate for Non-Compliance: Platform reserves the right to suspend or terminate your access without notice if any suspicious or non-compliant activity is detected. Platform is not liable for resulting damages or losses.

Article 6 Warranty of Merchandises Sales and Service

If you sell merchandise on the Platform, you shall make the following representation and warranty:

1. You guarantee that the merchandises sold on the Platform, including, without limitation, physical merchandise, virtual merchandise and services (hereinafter referred to as the “Merchandise”) are all with good quality and not a counterfeit. They are also consistent with the specifications in the merchandise content, web page of the Platform, advertising materials and other relevant documents you provide. In case of breach, you are willing to bear all responsibility.

2. You guarantee that the marks, merchandise content and advertisements comply with the Consumer Protection Act, Fair Trade Act, Commodity Labeling Act, the Commodity Inspection Act and other relevant acts and shall not have any false or misleading expression or signs. Further, for matters required to be approved by the competent authority, you guarantee that such an approval has been obtained.

3. You guarantee that the content, trademark and merchandise information of merchandise sold on the Platform do not infringe on others’ rights. In case of law violations or infringement of others’ rights, you are willing to handle the same and take full liability.

4. Prohibited Activities: You agrees to use Platform, third-party payment services, and logistics solutions in compliance with all applicable laws and regulations. You shall not engage in the sale or promotion of: I. II. III. Illegal, counterfeit, or restricted products. Hazardous, dangerous, or regulated items. Items that infringe on intellectual property rights or other legal protections.

5. Third-Party Payment Compliance: You agrees to conduct all transactions lawfully, following Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. You are prohibited from: I. II. III. Engaging in activities linked to money laundering or financial crimes. Circumventing third-party payment verification processes. Misrepresenting transaction information, including customer data and payment sources.

6. Logistics and Delivery Compliance: You agrees to follow all relevant regulations concerning the transportation of goods. Your are prohibited from using logistics services for the distribution of dangerous or prohibited items.

7. Anti-Money Laundering and Counter-Terrorism Compliance You. must fully comply with applicable AML and CTF laws, including Malaysia's Anti- Money Laundering Act 2001 and relevant sanctions. Party B shall provide any documentation requested to verify transaction legitimacy.

8. Social Media Compliance You agree to follow all rules and guidelines while using social media platforms such as Facebook, Instagram, Telegram, and TikTok. Party B accepts full responsibility for any bans or restrictions imposed by these platforms, which are independent of Platform. Each of these platforms retains its own copyrights.9. In the event that the merchandise you sell on the Platform malfunctions, is damaged or defective, you shall be responsible for exchange or return and be responsible for warranty and maintenance according to the contents of the merchandise you provide and bear the relevant costs.

9. If the products you sell on the Platform is terminated with its manufacture, import, authorization, distribution or it is no longer sold on the Platform, you shall still warrant to provide the members who have brought the merchandise a post-sales service warranty and maintenance equivalent to that of the manufacturer, importer and agent. You shall also perform all service and responsibility promised upon the sale of the merchandise.

Article 7 Consumer Dispute Handling

1. Where there is any consumer dispute with a consumer due to purchase of the merchandise you sell on the Platform (including, without limitation, inability to perform, late performance or defective performance), you shall be responsible for resolving the same and cannot delay or refuse such handling for any excuse. The Platform shall not be involved in such disputes.

2. Where you breach the terms of the Service Agreement, in addition to being responsible for all liability, if it subjects the other party or the other party’s employees to the competent authority’s investigation, litigation or third-party claims, it shall be responsible for handling, providing necessary explanation, evidence or other assistance. In the event the Platform, its responsible person or employee suffers damages therefrom or pays relevant costs (including, without limitation, litigation fees, attorneys’ fees, fines, penalties, settlement or damages), you shall be liable for compensation and indemnification therefor.

3. Where the consumer requests a return, you shall be responsible for the relevant return procedures and you shall specify the relevant return procedures on the bill of lading, web page or other channels for consumers’ reference.

Article 8 Representation of Legal Use

1. All content that you post to the Platform shall comply with the laws and regulations of Local Country. In the event of any violations, you shall be responsible therefore and the Platform shall not be involved. If the posted content is illegal, once discovered, the Platform may remove the disputed content. Where the matter is severe, the Platform may immediately terminate the service provided to you and immediately report the same to the competent authority for handling to protect the rights of legal users.

2. Your utilization of the Platform for operation and use shall comply with the laws and regulations of Local Country. For any responsibility arising from your operation and external relationship shall be your sole responsibility and the Platform is not involved therein.

Article 9 Intellectual Property Rights and Trademark Use

1. Intellectual property rights involved in the Platform and the service provided are all owned by the Platform and you only have the right to use the account. If you infringe on the Platform’s foregoing rights, we will pursue the matter in accordance with the laws.

2. The content you save in the Platform through uploading means that you agree:
(1) to allow other Internet users to inspect the content you saved;
(2) to allow the Platform to display and save the content you saved;(3) the Platform may review its service and submit all of your saved content at any time.

3. Without the other party’s authorization, either party may not use, reproduce, modify, broadcast, transmit, perform, adopt, distribute, publish, public display, reverse engineer, decompile or disassemble intellectual property rights legally owned by the other party or its relevant right owner (including, without limitation, trademark, logo, works, pictures, files, documents, information, website structures and layout, web page layout, software, multimedia, member information) or purchase keyword advertisement or web domain therefor. In case of a violation, the party shall take full legal liability and be responsible for relevant damages.

4. The parties shall submit merchandise or advertisements containing texts, pictures or multimedia of the other party’s trademark to the other party for review prior to its use and only use it within the scope and rules agreed upon by the other party. In the event of any inconsistency with the agreed upon scope of use and trademark rules, it is deemed to be in violation of the preceding section.

Article 10 Confidentiality

1. The parties agree that during the validity of the Service Agreement, the parties shall keep confidential all content of the Service Agreement and all matters obtained or known about the other party or its content or relevant third party due to the performance of this Agreement, including, without limitation, client information obtained, used or known by the other party, transactions, know-how, business, finance, tax, human resource, procurement, marketing information (hereinafter referred to as “Confidential Information”), whether in writing or not. Unless in accordance with the laws and regulations or to perform the obligations under the Service Agreement, the Confidential Information cannot be used for purposes other than this Agreement or be provided to a third party and cannot be leaked or disclosed to the public.

2. After this Agreement terminates, the parties are still responsible for keeping the Confidential Information confidential.

3. Persons with confidentiality responsibility under the preceding two sections, unless the other party’s prior written consent is obtained, may not leak the Confidential Information or use it for purposes unrelated to the Agreement or transfer and lend the file or documents to a third party or any authority. Where a violation thereof causes the other party or third-party damages, the attributable party is liable for damages.

Article 11 Provision of Government Information

If a government authority inquires the Platform for records and information related to the Service Agreement for tax or crime investigation needs, the Platform will provide the same without your consent, but the Platform will inform you about it after the provision in accordance with the law.

Article 12 Delivery

1. For matters arising from the Service Agreement, where a notice is necessary, it will be delivered to the address you provide to the Platform. The foregoing written notice will be delivered by double registered mail.

2. If either party’s address is changed, it shall notify the other party in writing. In the event of subsequent failed delivery, the mailing date will be the delivery date.

Article 13 Governing Law and Jurisdiction

1. Ownership and Copyright: The Platform Pitch Pop OMS is owned by Full2House Malaysia Sdn Bhd, with copyright held jointly by Full2House Malaysia Sdn Bhd and Full2House Technology Co., Ltd. Each social media platform mentioned retains its own copyrights.

2. Modification of Terms and Conditions: Full2House Malaysia Sdn Bhd reserves the right to change or amend the terms and conditions of this agreement as necessary.

3. Governing Law and Jurisdiction: This agreement is governed by the laws of Malaysia. Any legal disputes will be resolved in the courts of Kuala Lumpur, Malaysia.

Article 14 Force Majeure

1. In the event Party A cannot provide service in a timely manner due to natural disasters, such as flood, fire and earthquake, it shall not be deemed as Party A’s breach.

2. In the event Party A cannot provide service in a timely manner due to social forces, such as war, strike and government prohibition, it shall not be deemed as Party A’s breach.

3. In the event Party A cannot provide service in a timely manner due to adjustment of relevant policy or application by Facebook (hereinafter referred to as “FB”), it shall not be deemed as Party A’s breach.

Article 15 Miscellaneous

1. If the provisions of this Service Agreement are considered void in its entirety or in part, it shall not affect the validity of the rest of the provision or the other provisions in the Service Agreement.

2. The Service Agreement and service terms are deemed as the full agreement of the parties and a hardcopy of the agreement will not be separately provided. The